Selected examples include:
Goodbye, Hello—Framing the Future of Primary Care: An Arizona Perspective (Roger A. Hughes, PhD, and Peggy Stemmler, MD, MBA, St. Luke’s Health Initiatives), focus group facilitator, 2009.
Mind, Mind, Mood and Message: Pathways in Community Behavioral Health (Roger A. Hughes, PhD, St. Luke's Health Initiatives), lead researcher and consultant, 2004.
Balancing Act: Ethics in Health Care (Roger A. Hughes, PhD, St. Luke's Health Initiatives), qualitative researcher and consultant, 2008.
Disease Management and the Medicaid Population: A Briefing Paper, co-author, 2004.
Putting Quality to Work: An Action Guide for Health Plans and Employers, published by Merck & Co., Inc. and the National Committee for Quality Assurance (NCQA), editor and author, 2000.
Quality Review for Managed Care™, published by Merck & Co., Inc., associate editor and lead author, 1998-2000.
Service Mapping: Improving Service Quality through Sharing Information and Building Relationships, author, 1997.
Nursing Staff Shortages
Acute Care Hospital Survey of RN Vacancy and Turnover Rates in 2000, published by the American Organization of Nurse Executives (AONE), lead researcher and author, 2001.
Nurse Recruitment & Retention Study, published by the American Organization of Nurse Executives (AONE), lead researcher and author, 2000.
Research on Nursing Staff Shortages, published by the American Organization of Nurse Executives (AONE), lead researcher and author, 1999.
Managed Care Retention and Loyalty
Retention Benchmarking 2000: A National Study, co-author, 2000.
Managed Care Disenrollment Research, lead author of 15 proprietary disenrollment and retention studies for U.S. health plans, 1997-2001.
Lead author of market research on numerous clinical topics, including hypercholesterolemia, dyslipidemia, hypertension, diabetes, benign prostatic hyperplasia, chronic pain, asthma, and candidemia, 2000-2004.
The Business Quarterly for Long-Term Care Pharmacy™, associate editor and lead author, 1995-1997.
Older Adult Sensitivity Training, an educational program to help healthcare organizations meet the growing needs of an older adult membership, lead researcher, author, training faculty member, 1999.
Hospitals and Health Systems
Leadership Monitor Research for the American Hospital Association, lead author of quarterly reports, 1996-2000.
Brochures, newsletters, articles, patient education materials, and professional manuals for St. Joseph's Hospital and Medical Center, Phoenix, AZ, 1989-1990.