I typically combine qualitative and quantitative research to narrow the territory, find the right questions to ask, and get answers that will lead to positive changes in organizations and communities. This may include:
- Focus groups
- Interviews with professionals, technical experts, and consumers
- Surveys for market and community research
- Literature reviews
- Statistical analysis
- Integration of findings
- Strategic recommendations
Past projects include:
- Moderating focus groups with consumers and professionals on topics including healthcare primary care providers, mental/behavioral healthcare, biomedical ethics, healthcare coverage, satisfaction, loyalty, clinical research data, and product comparisons, which allowed clients to make decisions and develop agendas for action that incorporated the insights of constituents.
- Moderating the Center for the Future of Arizona, “The Arizona We Want” focus group with policy experts and consumer/provider representatives to develop healthcare indicators and strategies.
- Facilitating roundtable discussions with healthcare and business leaders on Arizona’s healthcare workforce for a collaborative initiative of the Arizona Chamber of Commerce and Industry, Greater Valley Area Health Education Center, and St. Luke’s Health Initiatives.
- Moderating focus groups with healthcare providers throughout Arizona on the Health Information Exchange & Electronic Health Record (HIeHR) Utility Project, an Arizona Health Care Cost Containment System (AHCCCS) Federal Medicaid Transformation Grant Project. The Journal of the American Informatics Management Association (JAIMA), a peer-reviewed journal, published the results in 2010 (Physicians’ opinions of a health information exchange, Ana Lucia Hincapie, Terri L. Warholak, Anita C. Murcko, et al.)
- Developing and analyzing a survey with clinical providers and school nurses on childhood obesity prevention and writing a summary report for the American Academy of Pediatrics—Arizona Foundation.
- Serving as lead researcher and writer for background report developed by the University of Arizona on "Health Care in Arizona: Accessibility, Affordability, and Accountability" for the Spring 2007 Arizona Town Hall.
- Conducting multiple rounds of provider and member satisfaction research for an AHCCCS-contracted health plan.
- Conducting a comprehensive literature review and writing a paper on "pay for performance" initiatives in performance-based contracting for medical services. The paper examined Medicaid and Medicare programs, employer perspectives, implementation tools, major research projects, and recommendations by leaders in quality improvement.
- Directing and writing numerous qualitative and quantitative research reports, including more than 15 research reports on member acquisition and retention for managed care organizations throughout the United States. Identifying the drivers of member behavior enabled executives to focus on critical operational areas, marketing strategies, and benefits structures.